MEDICAL CENTRE

Patient Information

Civic Park Medical Centre is a Bulk Billing clinic with 10 fully trained doctors on site, 5 of which are female, who can provide comprehensive medical care. 

We are now accepting new patients.

Extended Hours 8.30am - 9pm weekdays

Bulk Billing

Bulk billing from 9am- 6pm. 

Home Visits & After Hours Care

In an emergency if the Practice is closed, please call 000 or present to the nearest hospital to you, with an emergency department. A home visit MAY be available after clinic hours (where Doctor deems appropriate). Please speak to the Receptionist who will discuss further with the Doctor.. DR DR (locum service) is also available for after hours home visits please call 132660

Practice Communication Policy

Our Receptionists are not medically trained to give advice over the phone. You may ask to speak to the Doctor in the case of an emergency. Where possible, your call will be put through to the Doctor or, if unavailable, to the Practice Nurse.

Results Follow Up

No results are given over the phone. Patients are required to make an appointment to discuss results with a Doctor.

Patient Health Information Management

This Practice complies with the Health Records Act (Vic. 2001) and the Privacy Act (Commonwealth 1988). Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized persons involved in patient care. If you wish to transfer your records, you will be asked to complete an information release form, and to provide us with photo ID that we can copy. This is to maintain privacy and confidentiality of your records.

Non Medicare Card holders

For non medicare card holders, extra charges apply after-hours.

Feedback and Complaints

We welcome comments and suggestions about the care you receive at this Clinic, please look for the Suggestions form in the reception area. If you are unhappy with any aspect of the services provided to you, please email manager@civicparkmedical.com.au

 

If you feel you have not received a satisfactory outcome, you may wish to contact:

 

The Health Commissioner Ph 1300 582 113

 

The Privacy Commissioner: Ph 1300 666 444

 

The Australian Health Practitioner Regulation Agency: Ph 1300 419495