MEDICAL CENTRE

Patient Information

Civic Park Medical Centre is a Bulk Billing* clinic with 12 fully trained doctors on site, 6 of which are female, who can provide comprehensive medical care.

We are now accepting new patients.

Extended Hours 8.30am - 9pm weekdays

Saturdays 9am - 5:00pm

Sundays 9am - 5:00pm

Public Holidays - 10:00am to 5:00pm

*Bulk Billing

Bulk Billing available to all Medicare Card holders Monday – Friday 8:30am – 6pm only.
Outside of these hours; All Concession Card holders and children 15yrs and under will still be Bulk Billed.

Appointments

Telehealth consults are conducted by all our general practitioners within the clinic. As per the Medicare guidelines, a patient is only eligible for a phone consultation if they have attended the practice within the last 12 months.

Although it is preferable to see patients by appointment, we are more than happy to accommodate walk-in patients with no appointment. However, priority is given to patients who have booked an appointment and you may be asked to wait to see the next available doctor, unfortunately a guaranteed wait time cannot be given.

Patients who require emergency treatment will be seen immediately.

A standard appointment is 10 minutes. If you have several issues you wish to discuss with your GP please advise reception that you require an extended consultation time.

Every reasonable effort is made to keep appointment times, however emergencies or other unforeseen circumstances may cause delays. Please enquire at reception for individual doctors’ waiting times.

Home Visits & After Hours Care

In an emergency if the Practice is closed, please call 000 or present to the nearest hospital to you, with an emergency department. A home visit MAY be available after clinic hours (where Doctor deems appropriate). Please speak to the Receptionist who will discuss further with the Doctor.

Practice Communication Policy

Communication with patients via electronic means is conducted with appropriate regard to privacy. Patient consent is obtained and documented. Whilst not encouraged, our practice allows patients an opportunity to obtain advice or information related to their care by electronic means. Our practice will only provide information that is of a general, non-urgent nature and will not initiate electronic communication (other than SMS appointment reminders) with patients. Any electronic communication received from patients is also used as a method to verify the contact details we have recorded on file are correct and up-to-date. The practice uses an email disclaimer notice on outgoing emails that are affiliated with the practice. Please also note that our receptionists are not medically trained to give advice over the phone. You may ask to speak with a doctor in case of an emergency. Where possible, your call will be put through to the Doctor or, if unavailable, to the Practice Nurse.

Results Follow Up

No results are given over the phone. Patients are required to make an appointment to discuss results with a Doctor.

Patient Health Information Management

This Practice complies with the Health Records Act (Vic. 2001) and the Privacy Act (Commonwealth 1988). Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized persons involved in patient care. If you wish to transfer your records, you will be asked to complete an information release form, and to provide us with photo ID that we can copy. This is to maintain privacy and confidentiality of your records.

Non Medicare Card holders

For non medicare card holders, private charges do apply. Please speak to Reception if you would like to know more.

Privacy Policy

Our Privacy Policy is available here.

Feedback and Complaints

We welcome comments and suggestions about the care you receive at this Clinic, please look for the Suggestions form in the reception area. If you are unhappy with any aspect of the services provided to you, please email manager@civicparkmedical.com.au

 

If you feel you have not received a satisfactory outcome, you may wish to contact:

 

The Health Commissioner:

Ph 1300 582 113

 

The Privacy Commissioner:

Ph 1300 666 444

 

The Australian Health Practitioner Regulation Agency:

Ph 1300 419495